Refund policy

REFUND & RETURN POLICY

Last updated: 15 January 2026

Thank you for shopping with Ritual Activewear.

We want you to love your purchase, and we’re committed to providing a fair, transparent, and compliant return process in accordance with the Consumer Protection Act, 68 of 2008 (CPA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECT Act).

This policy applies to all online purchases made through our website.

1. RETURNS (CHANGE OF MIND)

Under the ECT Act (Section 44), you may return an item within 7 days of receiving it without needing to provide a reason, provided that:

The item is unused,
In its original condition,
With all tags still attached, and
Returned in the original packaging.

Exclusions (as allowed by law):

For hygiene and safety reasons, we cannot accept returns on:

Intimates (e.g., underwear)
Worn activewear with signs of use
Items marked Final Sale or Non-Returnable

Return courier fees for change-of-mind returns are the responsibility of the customer unless otherwise stated.

2. INCORRECT SIZE / EXCHANGE REQUESTS

You may request an exchange within 14 days of receiving your order.

Conditions:

Item must be unworn, unwashed, and in original condition.
Exchanges depend on stock availability.
If your required size is not available, you may choose:
✔ A store credit, or
✔ An exchange for an alternative product of equal value.

Return shipping fees may apply.

3. DEFECTIVE OR DAMAGED ITEMS

If your product is defective, damaged, or not of acceptable quality, you are entitled to a repair, replacement, or refund within 30 days of purchase.

Examples of valid defects include:

Faulty stitching
Fabric tears not caused by wear
Manufacturing faults
Severe fabric pilling immediately upon wear

Not considered defects:

Damage caused by misuse, incorrect washing, or wear-and-tear
Stretching of fabric due to incorrect sizing
Items damaged after extended use

We require photo or video evidence to assess manufacturing faults.

If approved, we will cover the return courier fee.

4. INCORRECT OR MISSING ITEMS

If you received the wrong item or an item is missing from your order:

Notify us within 48 hours of delivery
We will correct the error at no cost to you

5. REFUNDS

Refunds are processed once the returned item has been inspected and approved.

Refunds will be issued to the original payment method, unless otherwise arranged.
Please allow 5–10 working days for processing.

We do not offer refunds for:

Gift cards
Sale or clearance items
Items damaged by the customer
Returns requested outside the allowed timeframes

6. RETURN SHIPPING

To start a return, contact us at:

rollandritual@gmaill.com

We will provide:

Return instructions
Courier booking details (if applicable)

Return shipping fees may apply depending on the reason for the return.

7. UNCOLLECTED PARCELS

If a parcel is returned to us because it was not collected or the address was incorrectly provided:

You may request re-delivery (additional courier fee applies), or
You may request store credit (excluding courier costs)

8. SALE ITEMS

Items marked Sale, Clearance, or Final Sale are not eligible for refunds under CPA “change of mind” provisions but may be eligible for defect-related returns.

9. GIFTS

If the item was purchased as a gift and shipped directly to you, you may receive: